Dynamics 365 Customer Service + Document management software: to enable agents to quickly and easily create, search and edit documents (e.g., product usage instructions, presentations) in Dynamics 365 Customer Service.Dynamics 365 Customer Service + Computer-telephony integration (CTI) system: to let customer service agents initiate and accept customer calls directly from Dynamics 365 Customer Service for boosted customer service speed. Dynamics 365 Customer Service + Field service management software: to streamline collaboration between field workers and customer service agents, when a customer case requires an on-site visit of a dedicated specialist to manage work orders and resources, schedule field service visits from Dynamics 365 Customer Service.Dynamics 365 Customer Service + sales and marketing tools (e.g., Dynamics 365 Sales, Dynamics 365 Marketing): to enable agents to view customer purchasing details in Dynamics 365 Customer Service to help marketers create more personalized email campaigns with discounts addressed to the customers unsatisfied with the company’s products or services. Dynamics 365 Customer Service + ERP: to enable agents access in Dynamics 365 Customer Service the latest information on the company’s products and services (products in stock, service pricing, discount terms, etc.) and the current status of customer orders and invoice details from ERP to answer customers’ questions. You can follow the question or vote as helpful, but you cannot reply to this thread. need support number for billing for office 365 need support number for billing for office 365 This thread is locked. You can enhance Dynamics 365 Customer Service capabilities by integrating it with relevant business applications: Microsoft 365 and Office Subscription, account, billing Search Community member DA. Valuable Integrations for Dynamics 365 Customer Service
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